Governing terms
Refund & cancellation policy
These terms set how customized digital services are cancelled and how milestone work, deposits, and completed phases are settled. They apply to every engagement with mainstreetdigitalhub.
Procedures
Milestones, billing, and notice
Custom creative and strategy services are billed according to confirmed project milestone agreements. Each milestone is defined in writing before work begins, and invoices follow the approval points listed in that agreement.
Work in progress is billed for the milestones completed up to the date of any cancellation notice. Cancellations require written notification, and the notice date determines the work that remains payable.
Retainer deposits and completed strategic phases are non-refundable once deliverables are approved. Questions about a specific engagement can be sent to the email address listed on our contact page.